Reporting safety concerns
Should you discover a vulnerability or suspect a possible security gap, please contact us immediately.
You can reach us at any time via the email address email@example.com. Please do not use the regular support requests via the app to ensure that we are able to directly process the email and hence get back to you as quickly as possible.
A separate department takes care of the inquiries immediately. After internal investigations, we will get back to you.
Response and resolution
Should a case be confirmed, we will publish a security update as soon as possible (this can happen within a few minutes due to our technical infrastructure) or take parts of the platform immediately offline in order to ensure the protection of our customers' data.
If we discover that the vulnerability mentioned has been misused, we will inform the affected customers immediately after our investigations have been completed.
You can find answers to questions about data protection in our FAQ - our customer care team will also be happy to help.